Support

We're here to help! Browse our frequently asked questions below to find answers to common questions about getting started with the Odido API platform, accessing support, and troubleshooting issues.

FAQ

• What do I need to get started?

  To begin using APIs, you need to create a free developer account, explore the API catalog, and set up a sandbox app for testing. When ready for production, request access to live services and obtain secure credentials. You'll also find Postman collections to help you test API calls. Check the Get Started page for further instructions.

• How can I get support?

  Please contact support.

• Where can I find the error codes?

  Please find a list of error codes in the Error Codes & Troubleshooting documentation. You can also find them in the documentation for each API.

• How do I authenticate to the APIs?

  1. Go to My Apps under the My Dashboard from the profile menu. You will see all apps created by your organization.
  
  2. Click the App name you want to use for the API access.
  
  3. Inside App Details you can find the access request status.
  4. For the Approved access request you can see the Client Credentials under Access and Credentials Info with below details
  • Client ID
  • Client Secret
  • Authentication Method (OAuth2)
  • Redirect URLs
  • Expiry info
  • DUnder View Client Type Information per productescription
  • Grant Types (e.g., client_credentials)
  • Token Endpoint Auth Method (e.g., client_secret_basic)
  • Scope permissions (e.g.,: scope-soap-rest-bridge-demo)
  5. Use the above information to get Access token from ODIDO IDP by sending a POST HTTP request to the TOKEN endpoint
  6. Sample curl request:
  curl -X POST "<Token Endpoint>" ^ -H "Content-Type: application/x-www-form-urlencoded" ^ --data-urlencode "client_id=<client_id>" ^ --data-urlencode "client_secret=<client_secret>" ^ --data-urlencode "scope=<Scope permissions>" ^ --data-urlencode "grant_type=client_credentials"
  7. Sample response:
  8. Use the access_token in the Authorization header in the actual API endpoint

  Sample request

  Summary Flow

• What authentication methods are supported?

  Please contact support.

• How do tokens work?

  Please contact support.

• How often do tokens expire?

  Please contact support.

• What scopes or permissions are required for an API?

  Please contact support.

• What happens if my token expires or is revoked?

  Please contact support.